Return & Exchange Policy

At [LIINIA] we prioritize your peace of mind ,This policy helps us maintain quality control for all customers.

Return Policy

  • We offer a return option only at the time of delivery.
  • Please inspect your order upon delivery before courier leaves. If you are not satisfied with the item, you may return or exchange it immediately to the courier and )pay only the shipping cost(.
  • Items accepted without inspection are the customer's responsibility
  • You are more than welcome to check the product upon delivery If the item is defective or incorrect, please contact us and we will evaluate the issue and make it right

🚫 After delivery:

  • Once the courier has left, returns are no longer accepted under any circumstances.

Exchange Policy

To request an exchange, please contact us via email at: [liinia.egy@gmail.com]
Within 48 hours from the delivery date:(if the item is available).

  • Exchange fees are the customer's responsibility
  • Items must be unused, unworn, unwashed, and undamaged.
  • All original tags and full packaging must be included and in the same condition as received.
  • Items that are missing tags or packaging will not be accepted.

💡 Important Notes:

  • refunds will be processed after the returned items have been inspected.

Exchange will be processed after the returned items have been inspected

نحن نعطي الأولوية لراحة بالك هذه السياسة وُضعت لضمان أفضل جودة لجميع عملائنا

 الاسترجاع  متاح فقط عند الاستلام
يرجى فحص الطلب قبل مغادرة المندوب. في حال لم يكن المنتج مناسبًا، يمكن إرجاعه او استبداله فورًا مع دفع   تكلفة الشحن فقط الا اذا كان الخطأ من جانبنا

العناصر المقبولة دون فحص هي مسؤولية العميل

 إذا كان المنتج معيبًا أو مختلفًا عن المطلوب، نرجو التواصل معنا مباشرة، وسنقوم بمعالجة الأمر  بشكل عادل وسريع و بتحمل مسؤلية كاملة

 بعد مغادرة المندوب: لا يُقبل الاسترجاع

سياسة الاستبدال

للطلب، يُرجى التواصل عبر البريد الإلكتروني: [liinia.egy@gmail.com] خلال 48 ساعة من استلام الطلب (في حال توفر المنتج).

·       يتحمل العميل رسوم الاستبدال.

·       يجب أن تكون المنتجات غير مستخدمة أو ملبوسة أو مغسولة أو تالفة.

·       يشترط وجود جميع العلامات الأصلية والتغليف الكامل بحالته الأصلية.

·       لن يتم قبول أي منتج بدون بطاقاته أو تغليفه.

·       يتم تنفيذ الاستبدال أو الاسترجاع بعد فحص المنتج المستعاد.

💡 ملاحظات هامة:

يتم رد المبلغ أو تنفيذ الاستبدال بعد فحص المنتج المرتجع

 

Have a question? Don’t worry, you’ll probably find the answer here

FAQ

I am not comfortable with online Shopping. What do I do?

We understand your concern, which is a valid one given some online shops' lack of transparency. At LIINIA ,we aim to make your shopping experience risk-free and worry-free.We offer a "CASH on Delivery" option, ensuring you only pay when the product reaches you. You can inspect the material upon delivery. If the product isn't to your liking, you have the right to return it, and  only pay the shipping cost . 

ARE YOUR PRODUCTS DURABLE?

OUR PRODUCTS ARE KNOWN FOR THEIR EXCEPTIONAL QUALITY, SETTING A NEW STANDARD IN THE INDUSTRY.

WE HAVE GONE TO GREAT LENGTHS TO MAKE SURE THAT OUR CUSTOMERS RECEIVE PRODUCTS THAT ARE METICULOUS IN QUALITY AND DURABILITY.

How do I make an Order?

Ordering from us is quick and easy. You can order through our website.

Website Order:

  1. Browse our Shop and Choose your items.
  2. Click "add to cart" OR "buy it now"
  3. Click on checkout.
  4. Provide your personal info and address.
  5. Select  a payment method, then click "Pay now.

What are your payment options?

Cash on Delivery, Bank Card, Instapay, Digital Wallet

Any special notes for large orders?

Yes. For Cash on Delivery with more than 2 products → 50% advance payment required.

Can I check my order on delivery?


Yes ✅ Inspect before courier leaves. If not satisfied, return/exchange immediately (shipping fees apply).

What is your return policy?

Please check our return policy


How do refunds work for online payments

Refunds will be processed smoothly and promptly to the same account you used for payment

Please check our Payment and refund policy.

How long does delivery take?

Your excitement is important to us! Please check our Shipping policy.

How can I ensure I choose the right size?

We understand that finding the perfect fit is essential! Inspect the item before courier leaves, If the size you order doesn’t fit, you can request an exchange immediately (shipping fees apply).
 we don’t offer the option to buy two sizes and choose between them, we recommend checking our size guide for detailed measurements. 

Can I buy two Items and choose between them

we don’t offer the option to buy two items and choose between them but you can request an exchange

What should I do if my order arrives damaged or incorrect?

If you receive a defective or incorrect item, please contact us immediately upon delivery. We are committed to making it right and will evaluate the issue to ensure your satisfaction.

Can I change or cancel my order after it has been placed?

Yes, you can do so within 24 hours of placing the order before handing it over to the shipping courier.

Once the courier receives the order, we will not be able to make any changes.

I have concerns about online payment. What should I do?

Your security is our priority! We accept various online payment methods, ensuring that your order is always secure and encrypted. If you decide not to accept the order upon delivery, your payment will be refunded promptly.

How can I track my order?

Once your order is placed, you will receive a confirmation message with order details.